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Frequently Asked Question

LonetHost FAQ

Billing

How to long to receive my VPS details?

With all SSD KVM VPS you will receive the service details instantly after ordering and paying. Linux plans takes about 30 seconds to get online and Windows plans takes about 2 minutes.

Vmware plans need manual installation and takes usually less than 30 minutes.

Does LonetHost apply any tax or VAT?

No, we don’t apply any kind of tax. You will pay exactly what you see in the price-tables.

What payment methods are accepted?

LonetHost accepts PayPal (verified), PerfectMoney, WebMoney and BitCoin (btc) for it’s services.

What if the vps ran out of assigned traffic?

If the vps exceeds the assigned traffic, it will be suspended and you can reactivate it by buying more bandwidth at $3 per TB. Ask the support for free upgrade in some locations.

When will I receive the next month? How is the grace period?

LonetHost sends the next month 10 days before the due date. The service will be suspended 1 day later and it gets terminated after 2 days.

I won't be available to renew my service, can I renew it in advance?

There are two options:

1- You can add fund to your account balance so it will be applied to your invoice automatically 10 days before the due date. Please remember if the service invoice is already issued, you have to apply your credit to your invoice manually.

Or

2- You can request from support for the next month (or next period) in advance.

Order marked as fraud!

Our anti-fraud filter might mark some healthy orders as fraud by mistake. In such cases, please open a ticket and your order will be approved after verification.

What is LonetHost refund policy?

You can request for refund within the first 3 days of receiving your service. Dedicated server and domains are not included in this rule and refund will not possible.

Does LonetHost offer any affiliate program?

Sure we do! You can earn money by introducing LonetHost to others. Every time they pay, you get paid too. Contact support for more information.

Technical

What virtualization does LonetHost use?

LonetHost mainly use KVM and VMware. Ask support if you want specific virtualization in specific location.

Where are LonetHost server's located?

Currently we are hosting our servers in some of the best data-centers in USA, Canada, Germany, Switzerland, France and UK.

Can I have extra IPv4?

Every VPS can have a maximum of 5 IPv4. You can either order it directly as addon or ask the support to assist you.

Does LonetHost offer IPv6?

With every vps in Canada, Switzerland and USA a /96 ipv6 will be installed for free.

Are LonetHost services DDOS protected?

At the moment only Canada VPS plans are DDOS protected.

What operating systems are available?

Below templates are available in KVM nodes by default, but you can provide your .iso to our support team and they will mount it to your VPS, so you can install it yourself. So almost all OS are available:

centos-5.5-x86
centos-5.5-x86_64
centos-5.11-x86_64
centos-5.11-x86
centos-6.2-x86
centos-6.2-x86_64
centos-6.6-x86
centos-6.6-x86_64
centos-7.0-x86_64
centos-7.1-x86_64
debian-5.0-x86
debian-5.0-x86_64
debian-6.0-x86
debian-6.0-x86_64
debian-7.0-x86
debian-7.0-x86_64
debian-7.1-x86
debian-7.1-x86_64
debian-7.2-x86
debian-7.2-x86_64
debian-7.3-x86
debian-7.3-x86_64
debian-7.4-x86_64
debian-7.4-x86
debian-7.6-x86_64
debian-7.6-x86
debian-7.8-x86_64
debian-7.8-x86
debian-8.0-x86_64
debian-8.0-x86
fedora-13-x86
fedora-13-x86_64
fedora-15-x86
fedora-15-x86_64
fedora-16-x86,fedora-16-x86_64
fedora-17-x86
fedora-17-x86_64
fedora-18-x86_64
fedora-18-x86
fedora-19-x86
fedora-19-x86_64
fedora-20-x86
fedora-20-x86_64
fedora-21-x86_64
suse-11.3-x86
suse-11.3-x86_64
suse-12.2-x86
suse-12.2-x86_64
suse-12.3-x86
suse-12.3-x86_64
suse-13.1-x86
suse-13.1-x86_64
ubuntu-10.10-x86
ubuntu-10.10-x86_64
ubuntu-10.04-x86
ubuntu-10.04-x86_64
ubuntu-11.04-x86
ubuntu-11.04-x86_64
ubuntu-11.10-x86
ubuntu-11.10-x86_64
ubuntu-12.04-x86
ubuntu-12.04-x86_64
ubuntu-12.10-x86
ubuntu-12.10-x86_64
ubuntu-13.04-x86
ubuntu-13.04-x86_64
ubuntu-13.10-x86
ubuntu-13.10-x86_64
ubuntu-14.04-x86
ubuntu-14.04-x86_64
ubuntu-15.04-x86_64
ubuntu-15.04-x86
scientific-6.3-x86
scientific-6.3-x86_64
scientific-6.4-x86
scientific-6.4-x86_64
scientific-6.6-x86_64
scientific-7.0-x86_64
scientific-7.1-x86_64
windows-2008-r2.img
windows-2012-r2.img

How to chanage the RDNS?

Open a ticket and provide the ip and the RDNS you want to be set, we will do it asap!

Is there any backup available with VPS?

LonetHost takes weekly backup from all KVM VPS and keep them for at least 2 weeks. Backup scheduler is set to start on Sundays.

Are LonetHost services managed?

No, you get administrator/root access and your services is not managed.

What is the difference between SSD and SSD-Cached server?

In SSD server all data are read or written directly on SSD drives but in SSD-Cached server data will be written on SSD drives then on HDD drives. SSD servers are the fastest solutions.

Have question? We are here to assist you.